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Help lines to support those who are struggling

Mental Health Support
Posted on 04/16/2020
Mental Health Support

COVID-19 Resources: Who to call

We recognize that this time of uncertainty can be challenging for our students.  We have put together a list of helplines that are available to support you if you find that you are struggling.  

To access support at school tell your teacher, guidance counsellor or principal.  

Kids Help Phone:  This is the only 24/7 support service available.  Professional counselling, information, and referrals are provided.  Volunteer-led, text-based support is offered in both English and French.  For immediate help you can call or text. 

  • Call: 1-800-668-6868 
  • Text CONNECT to 686868

Windsor-Essex County Telehealth Options:

RCC (Replaces Walk-In Clinic): Provides quick, confidential access to mental health services for children and youth up to 18 years of age.

Hours: Monday to Thursday, 8 a.m. to 8 p.m.; Friday 8 a.m. to 4:30 p.m.

  • Call 519-257-5437

Windsor-Essex Counselling Support Line (24/7 during pandemic): Professional counsellors who are members of the Ontario College of Social Workers.

  • Call 519-946-3277 or 1-877-451-1055

Maryvale: Offers phone-based single-session mental health services for youth aged 13-17 who are experiencing distress.

Hours: Monday to Friday, 9 a.m. to 5 p.m.

  • Call 519-419-1397

Canadian Mental Health Association:

CMHA-WECB has a Pandemic Response Therapist who is available to see new clients (16+ years) who are struggling with moderate-to-severe anxiety, depression, grief, trauma, PTSD, etc. as a result of the COVID-19 pandemic.

Contact Coordinated Access at 519-973-4435.

Family Services Windsor-Essex: Counselling and advocacy services.

  • Call 1-888-933-1831 for information on how to access services
  • Email: [email protected] if you need support

Distress Centre of Windsor-Essex County:  Crisis intervention, emotional support, and community referrals.

Hours: 12 noon to midnight every day

  • Call 519-256-5000

Hotel-Dieu Grace Healthcare:  Provides crisis intervention services to students 16 years and older.

Hours: 24-hour crisis line

  • Call 519-973-4435

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