Get help with questions or concerns about your child's education

If you have a question or concern about your child's education, start by speaking with your child's teacher. If you need more support, contact the school's principal.

If your question or concern has not been addressed, the Windsor-Essex Catholic District School Board Student and Family Support Office can help. We can answer questions, provide information and support, and help connect you with the appropriate school board staff or services.

Timelines and Reporting Back

When you contact the WECDSB Student and Family Support Office:

• we will acknowledge your inquiry within 2 business days
• we aim to provide an answer within 5 business days

To help us respond to your inquiry, please provide:

• your name and contact information
• your child's name and school
• a description of your question or concern
• any steps you have already taken to try to resolve the issue

Communications Protocol 

Step 1 - Call Teacher

Speak to the teacher for classroom-based concerns. If you have not spoken to the teacher, the Principal will ask you to do so before proceeding to step two.


Step 2 - Call Principal

Speak to the Principal if the concern is not resolved with the teacher. The Principal may involve the teacher in that discussion.


Step 3 - Call School Superintendent

Contact your school Superintendent if the concern is not resolved by the Principal. You can find your school Superintendent on your school's web page. A full list of schools can be found here.


Step 4 - Complete Inquiry Form

Complete the inquiry form if the concern has not been resolved.

Our Student Family and Support Office staff can help connect you with the appropriate Superintendent and address matters that may require further attention. 

You can find our Channels of Communication Procedure here.


 

Contact Us

Student and Family Support Office (519) 253-2481 ext. 1389
Email: [email protected]


Please note, if you have concerns related to student transportation, these should be directed to the Windsor-Essex Student Transportation Services (WESTS) website or by calling (519) 776-6431.